Privacy Policy – Spolu Group

Privacy Policy – Spolu Group
Spolu Group (Spolu Benesse do Brasil LTDA), headquartered in Itajobi/SP, reaffirms its commitment to transparency and the security of information belonging to its customers, partners, and users. This policy details how we process data collected through our digital channels, in strict compliance with the Brazilian General Data Protection Law (Law No. 13,709/2018 - LGPD).

1. Data Collection and Sources
We collect personal information voluntarily provided by the data subject when interacting with our brand. Collection sources include:

Contact Forms, Technical Assistance Forms, and Become a Representative Forms on our official website;

Lead Generation Forms (Lead Ads) on partner advertising platforms;

Direct Interactions via WhatsApp, corporate email, or telephone.

2. Data Collected and Commercial Purpose
The data collected (such as Name, Email, Phone/WhatsApp, Company Name, Tax ID Number (CNPJ), and Position) is used exclusively for B2B commercial relationships and customer support. We use this information to:

Prepare and send commercial proposals, quotations, and catalogs for the Spolu, Kenok, and Armon product lines;

Register new representatives and exporters;

Direct requests to technical assistance and provide support for our equipment;

Send communications about news and product launches for commercial gastronomy.

3. Monitoring Technologies (Cookies, Pixels, and Tags)
We use advanced tracking technologies to optimize user experience and ensure our advertisements are relevant. This includes:

Browsing Cookies: To remember your preferences and improve our website performance.

Conversion Pixels and Tags: We implement codes such as Meta Pixel, Google Tag Manager, and LinkedIn Tags to measure campaign performance and display personalized ads on networks such as Facebook, Instagram, LinkedIn, YouTube, and Google.

Google Analytics: For anonymous statistical analysis of traffic and browsing behavior.

4. Security and Data Sharing
Spolu Group ensures that collected data is stored in a secure environment.

No Commercialization: Under no circumstances do we sell, rent, or share your data with third parties for marketing purposes of other companies.

Data Processors: Platforms such as Google and Meta act solely as technical data processors during lead capture in advertisements, maintaining their own strict data encryption standards.

5. Your Rights and Data Management (LGPD)
As a data subject, you have rights guaranteed by law, including:

Access and Correction: Request to view or update your data in our database.

Withdrawal of Consent: Request to stop commercial contacts or email communications at any time.

Permanent Deletion: Request that your data be permanently removed from our marketing and sales systems.

To exercise any of these rights, please contact our Data Protection Officer at: contato@spolu.com.br.

6. Contact and Responsible Entity
Corporate Name: Spolu Benesse do Brasil LTDA (Spolu Group)
Tax ID (CNPJ): 12.612.656/0001-44
Address: Rua Aracajú, 205/1, Parque do Colégio, Itajobi - SP, ZIP Code: 15840-000, Brazil.
Phone (Customer Service/Sales): +55 (17) 3546-9050.
Email: contato@spolu.com.br